Support

Most Popular Questions

Why was my account suspended?

If your account was suspended, a hold was placed due to suspicious account activity. Your profile and photos will be saved, but you will not be able to use the site, and other members will not be able to view your profile. Messages sent to your account will still be received, but cannot be accessed unless the suspension is fully reviewed and granted by Customer Support. Reasons for account suspension can include:

  • Reports by other members about your profile or conduct
  • Abusive, vulgar or sexually explicit language
  • Asking for money up front or in advance of your date
  • Using our site as an escort, or using the Service to solicit clients for an escort service
  • Using our site to promote, solicit, or engage in prostitution
  • Promoting or advertising a business
  • Selling pictures, videos or cam sessions
  • Soliciting passwords, bank information or other personal identifying information for commercial or unlawful purposes from other users
  • Posting any false, misleading, or inaccurate content about yourself and/or your profile
  • Having multiple active accounts
  • Creating a profile if you are under the age of 18
  • Posting or sending material that exploits people under the age of 18 in a sexual or violent manner, or solicits personal information from anyone under 18
How do I delete my account?

You may deactivate your account by following these instructions:

  1. Log into your account
  2. Press the Profile icon on the last tab of the bottom navigation bar.
  3. Select the Settings page.
  4. Select 'Deactivate Account' under the 'Accounts' Section
  5. Choose an option that is relevant to your reason of deletion.

General Questions

Can I restore my deleted messages?

Unfortunately, the option to restore messages is not available.

How can I search for a member by username?
  1. Press on the Search icon on the first tab of the bottom navigation page.
  2. Press on the Search Filter Icon shown on the most right of the Search tabs.
  3. Enter the username in the textbox of the search field, and press Apply Filter.
How do I restore my deactivated account?

Simply log into your deactivated account to reactivate.

How do I block someone that is rude or harassing me?
  1. Press on the More icon on the user's profile.
  2. Select 'Block'. option to block the user.

Blocking will prevent the member from communicating with you and from seeing your profile.

IMPORTANT: If a user has threatened you or committed an act of violence or theft, please contact your local law enforcement agency. Also, report the member from their profile or your conversation with them.

How do I report a member violation?
  1. Press on the More icon on the user's profile.
  2. Select 'Report'. option.
  3. Pick the appropriate reason from the list and provide a clear description of the violation.

Additionally, you may also block the member which will prevent them from communicating with you and from seeing your profile.

IMPORTANT: If a user has threatened you or committed an act of violence or theft, please contact your local law enforcement agency. Also, report the member from their profile or your conversation with them.

I'm an attractive person. Do you have any tips or advice for finding a partner?

Finding the right partner for you is a process that probably won’t happen overnight, but if you’re willing to put in some time and have patience, we’re confident that you’ll eventually find the right person for you.

Please keep in mind that the more you log in, the more detailed your profile is, and the more photos you have, the more views, favorites, and responses you will receive. Update your profile with more information about yourself and the relationship you’re looking for, uploading more photos and messaging more members. Be more pro-active in your search by breaking the ice with as many members as you can.

How can I submit a customer support ticket?

If you have an issue that is not explained in our FAQ sections, you can report to us via the following steps:

  1. Log into your account
  2. Press the Profile icon on the last tab of the bottom navigation bar.
  3. Select the Settings page.
  4. Press 'Contact Support' under Support section.

Please provide sufficient information by filing in the 'Issue', 'Description', and 'Screenshot' of the issue if possible. The more information we have, the quicker we can resolve your issue.

Privacy Questions

I received a suspicious email. How do I report a phishing scam?

Please report all phishing emails by Pressing the report phishing feature within your email client and/or email website (most email websites and clients have this feature). If you know which member may have sent this to you, please please send an email to [email protected] from the email associated with your Cintaku account with any important details you have so we can take action.

Will a member I blocked be able to view my profile?

No. Once you have blocked another member, they will no longer be able to message you, view your profile, or see your profile in his/her search results.

Profile Maintenance

What information is not allowed on my profile?
  • Duplicate Information
  • Contact Information (last name, phone number, social media usernames, email address, etc.)
  • Links to any other websites
  • Requests for sex or sexually explicit text
  • Specific monetary amounts
  • Commercial activity of any kind

Photo Information

Public photo guidelines

When uploading a public photo, please follow the rules listed below. Photos that violate the guideline will be denied and your account may be suspended.

  • Photos must include yourself.
  • Bottom nose to chin photos.
  • Partially blurred or masked photos.
  • Clothed photo of body without your face.
  • Couple photos, only if you’re present in the photo.
  • Houses, Cars, Yachts are allowed if you’re present in the photo.
  • Fully covered lingerie, underwear and bikini photos.

Things that are not allowed:

It’s important to note that violating the rules below may result in a disabled account or discontinued use, without warning.

  • Any photos that doesn’t feature yourself.
  • Photos featuring only lips and hands.
  • Photos including children.
  • Nude or sexually explicit photos.
  • Photos containing or depicting illegal content.
  • Duplicate photos.
  • Photos from other members on Cintaku.
  • Copyrighted photos from any website.
Private photo guidelines

When uploading a private photo, please follow the rules listed below. Photos that violate the guideline will be denied and your account may be suspended.

Photos can include:

  • Photos must include yourself.
  • Bottom nose to chin photos.
  • Partially blurred or masked photos.
  • Clothed photo of body without your face.
  • Couple photos, only if you’re present in the photo.
  • Houses, Cars, Yachts are allowed if you’re present in the photo.
  • Fully covered lingerie, underwear and bikini photos.

Things that are not allowed:

It’s important to note that violating the rules below may result in a disabled account or discontinued use, without warning.

  • Any photos that doesn’t feature yourself.
  • Photos featuring only lips and hands.
  • Photos including children.
  • Nude or sexually explicit photos.
  • Photos containing or depicting illegal content.
  • Duplicate photos.
  • Photos from other members on Cintaku.
  • Copyrighted photos from any website.
How do I delete a photo?
  1. Press the Profile icon on the last tab of the bottom navigation bar.
  2. Then Press "Your Profile" Press the 'Edit' (Pencil) Icon.
  3. Select the Photo Tab and select on the photo you want to be deleted.
  4. Press 'Delete' button on the top right of the photo preview.
How do I set my main profile photo?
  1. Press the Profile icon on the last tab of the bottom navigation bar.
  2. Then Press "Your Profile" Press the 'Edit' (Pencil) Icon.
  3. Select the Photo Tab and select on the photo to be set as profile photo.
  4. Press 'Set as Profile Photo' on the bottom of the photo preview.
How do I allow and deny permissions to private photos?

You can view all of your private photos shares on your Photo Permissions Settings page.

How do I prove my identity after my photos were denied?

Please send us a photo or scanned copy of your government issued photo ID and we will be happy to approve your photo(s). You may blur out all personal information, as we only need to see your photo. Email the photo from the email address associated with your account to: [email protected].

How do I report someone who is using my photo on the website?

If you have found someone using your photo on the website, you can request that the photo be removed by writing to Customer Support. Be sure to provide your email address so we may contact you if we have questions. For example, we may ask you to provide us with a copy of a government issued identification or other evidence that proves the photo is yours.

Contact

You can contact us on any of the following methods:-

Email: [email protected]

Registered Address:

Cintaku Network Sdn Bhd.
Unit 920, 9th Floor, Block A,
Jalan SS 20/27, Damansara Intan,
47400 Petaling Jaya, Selangor
Malaysia